Why is my Canon PIXMA MG5720 firmware update?

Common causes include driver issues, connectivity problems, outdated firmware, and hardware malfunctions. Follow our step-by-step guide to diagnose and fix your Canon PIXMA MG5720.

How do I fix Canon PIXMA MG5720 firmware update?

Start by checking your printer connections, updating drivers, and running the built-in troubleshooting utility. Our guide below provides detailed steps for resolving Canon PIXMA MG5720 firmware update.

When should I call a technician for my Canon PIXMA MG5720?

If basic troubleshooting doesn't resolve the firmware update issue, or if you hear unusual noises, smell burning, or see error codes, it's time to contact a certified Canon printer technician.

Canon PIXMA MG5720 Firmware Update

Keeping your Canon PIXMA MG5720 firmware up to date ensures optimal performance, fixes known bugs, and maintains compatibility with newer operating systems. However, users often encounter issues during the Canon PIXMA MG5720 firmware update process, including failed installations, error messages, or printers becoming unresponsive after an update attempt. This comprehensive troubleshooting guide walks you through safe methods to complete your firmware update successfully and recover from common update failures.

Why Firmware Updates Fail on the PIXMA MG5720

The PIXMA MG5720 is a wireless all-in-one inkjet printer from Canon's popular MG5700 series. Firmware updates for this model typically address wireless connectivity stability, AirPrint compatibility, and security patches. Update failures usually stem from interrupted network connections, outdated updater software on your computer, or attempting to install incorrect firmware versions. Understanding these root causes helps prevent the most common Canon PIXMA MG5720 firmware update problems before they occur.

Preparing for a Safe Firmware Update

Before attempting any printer repair procedure, proper preparation minimizes risks. Ensure your PIXMA MG5720 is connected to a stable power source—never perform a firmware update during electrical storms or with an unreliable outlet. A wired USB connection between your printer and computer provides the most reliable update path, though wireless updates work when the network signal is strong and stable.

⚠️ Important: Do not power off or disconnect your Canon PIXMA MG5720 during a firmware update. Interrupting the update process can corrupt the printer's firmware, potentially requiring professional printer repair or motherboard replacement. If your printer shows a "processing" or "updating" message, wait at least 30 minutes before assuming it has frozen.

Step-by-Step Firmware Update Troubleshooting

Verify Current Firmware Version: On the PIXMA MG5720 control panel, press the Setup button, navigate to "Device Settings," then "Firmware Update," and select "Check Current Version." Compare this against Canon's official support page. If your current version matches the latest release, no update is needed. This baseline check prevents unnecessary troubleshooting and confirms whether a previous update partially completed.

Download Official Firmware from Canon: Visit Canon's support website and search specifically for "PIXMA MG5720"—not MG5721 or MG5722, as firmware varies between sub-models. Download the MG5700 series firmware updater for your operating system (Windows 10/11 or macOS). Avoid third-party download sites, as unofficial firmware can permanently damage your printer and void warranty coverage.

Use a Wired USB Connection: Connect your PIXMA MG5720 directly to your computer via USB cable. Disable Wi-Fi temporarily on both devices to force the updater to use the wired connection. This eliminates wireless interference as a failure point during the Canon PIXMA MG5720 firmware update process. The USB connection also allows the updater to detect your printer more reliably than network discovery protocols.

Run Updater with Administrator Privileges: Right-click the downloaded firmware updater and select "Run as administrator" (Windows) or control-click and select "Open" from a verified developer (macOS). Close all background applications, especially antivirus software that may flag the low-level system access required for firmware flashing. Follow the on-screen prompts exactly—do not click away from the updater window during installation.

Recover from a Failed or Interrupted Update: If your PIXMA MG5720 displays error codes (B200, 5011, or blinking power light patterns), enter firmware recovery mode: power off the printer, hold the Resume/Cancel button, then press and hold Power. Release Resume/Cancel after five seconds while keeping Power held for three more seconds. Reconnect via USB and rerun the updater. This low-level recovery method often revives printers that appear "bricked" after failed updates.

Reset to Factory Defaults if Update Loop Persists: Some MG5720 units enter an update loop, repeatedly prompting for firmware installation. Perform a hard reset: press Setup, navigate to "Device Settings," "Reset Settings," then "Reset All." Reconfigure wireless settings afterward and attempt the Canon PIXMA MG5720 firmware update once more with a freshly downloaded updater file. This fix printer approach resolves corrupted configuration data blocking proper firmware commits.

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Frequently Asked Questions

How do I know if my Canon PIXMA MG5720 actually needs a firmware update?

Check your current firmware version through the printer's Setup menu under Device Settings > Firmware Update > Check Current Version. Then compare this number against Canon's official support downloads. If your printer functions normally for printing, scanning, and wireless connectivity, and your version matches the latest release, no update is necessary. Only update when experiencing specific compatibility issues or when Canon's release notes document a fix for your problem.

Can I perform the PIXMA MG5720 firmware update without a USB cable?

Yes, wireless firmware updates are supported, but they carry higher failure risk. Ensure your printer shows full Wi-Fi signal strength (all bars) and remains within 10 feet of your router during the process. Disable router features like band steering or guest network isolation that might drop the connection. For the most reliable Canon PIXMA MG5720 firmware update experience, however, USB connection remains the recommended method from Canon printer support documentation.

What should I do if my printer won't turn on after a firmware update attempt?

First, unplug the power cord for a full 60 seconds, then reconnect to a different outlet. Press and hold the Power button for 30 seconds while disconnected to discharge residual power. If still unresponsive, the firmware flash likely failed catastrophically. Attempt the button-sequence recovery mode described in Step 5 above. If recovery mode doesn't initiate (no response from any buttons), the mainboard may require professional printer repair service or replacement through authorized Canon channels.