When your Canon PIXMA TS3320 won't print on envelopes correctly, you're dealing with one of the most frustrating paper handling problems in home printing. Whether you're seeing smudged addresses, paper jams, crooked feeding, or blank output, envelope printing failures typically stem from incorrect paper settings, loading technique, or driver configuration. This troubleshooting guide walks you through proven printer repair steps that resolve envelope printing problems without unnecessary service calls.
Common Causes of Envelope Printing Failures
The PIXMA TS3320 uses a rear paper feed slot designed for specialty media, but envelopes require precise handling. Most Canon PIXMA TS3320 envelope printing issues trace back to three areas: paper type mismatch (the printer defaults to plain paper), improper envelope orientation in the rear tray, or outdated firmware that mishandles non-standard sizes. Understanding these root causes helps you fix printer problems faster and avoid wasting envelopes.
Step-by-Step Envelope Printing Troubleshooting
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Verify Envelope Specifications: The TS3320 supports envelopes measuring 4.00 x 9.50 inches (COM10) and 5.00 x 7.25 inches (Monarch). Check your envelope dimensions against these limits. Use envelopes with paper weight between 64-105 g/m² (17-28 lb bond). Avoid envelopes with clasps, windows, thick seams, or glossy coatings—they'll jam or smudge every time. For best results, use Canon-brand envelopes or standard #10 business envelopes from a reputable manufacturer.
2
Configure Paper Settings in Printer Driver: Open your print dialog and click "Preferences" or "Properties." Under Media Type, select "Envelope" from the dropdown—never leave this as "Plain Paper." Set the correct envelope size (COM10 No. 10 or Monarch). In the Canon IJ Printer Assistant Tool, navigate to Custom Settings and ensure "Prevent paper abrasion" is disabled for envelopes, as this feature reduces print quality on thicker media. These driver adjustments are essential troubleshooting steps that resolve most output quality complaints.
3
Load Envelopes Correctly in Rear Tray: Pull out the rear paper support and unfold the paper output tray extension. Load up to 10 envelopes with the print side facing UP and the flap CLOSED on the left side. Slide the right paper guide until it touches the envelope edges—don't leave gaps, as this causes skewed feeding. The envelope address side should face upward toward you when looking at the rear tray. For the TS3320 specifically, never load envelopes in the front cassette; this slot doesn't support envelope dimensions.
4
Adjust Print Quality and Drying Time: In the printer driver, set Print Quality to "Standard" rather than "High" for envelopes—excessive ink saturation causes smearing. Click "Maintenance" tab, then "Custom Settings," and increase the "Ink Drying Wait Time" to 2-3 seconds if you're seeing wet ink transfer. For black text addresses, select "Grayscale Printing" to reduce color ink usage and improve drying. These settings prevent the blurred, unreadable addresses that plague many envelope printer support cases.
5
Clean the Feed Rollers and Check for Obstructions: Turn off the TS3320 and unplug it. Open the rear cover and use a flashlight to inspect for torn envelope pieces stuck in the paper path. Moisten a lint-free cloth with distilled water and gently wipe the feed rollers visible in the rear tray area—accumulated paper dust causes envelopes to slip and feed crooked. Allow rollers to dry completely before reconnecting power. This maintenance step resolves intermittent feeding problems that basic tech support scripts often miss.
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Update Firmware and Reinstall Driver: Visit Canon's support site and download the latest firmware for your TS3320 (version 1.050 or newer). Install via USB connection for reliability. If envelope issues persist, completely uninstall the Canon IJ Printer Driver through Windows "Apps & Features" or Mac's "Printers & Scanners," then reinstall from Canon's official download. Corrupted driver profiles frequently cause persistent Canon PIXMA TS3320 envelope printing issues that no settings change can fix.
⚠️ Important: Never force jammed envelopes through the printer—this bends the internal paper path guides permanently. If an envelope jams, turn off power, wait for the print head to park, then gently pull in the direction of normal paper travel. Using sharp tools to dig out jams voids your warranty and causes costly damage.
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Why does my Canon PIXMA TS3320 jam every time I print envelopes?
Consistent jamming usually means you're loading envelopes in the front cassette rather than the rear tray, or using unsupported envelope types. The TS3320's front slot handles plain paper only. Switch to the rear feed, verify envelope dimensions are within 4.00 x 9.50 inches, and ensure the right paper guide is snug against the stack. Also check that envelope flaps are sealed and not catching on internal guides.
How do I stop ink from smudging on envelopes?
Smudging occurs when too much ink hits thick or coated envelope stock. In your print driver, select "Standard" quality instead of "High," choose "Envelope" as media type (this reduces ink density), and increase drying time in Custom Settings. Let printed envelopes rest for 5 minutes before stacking. For critical mailings, test one envelope first and consider switching to uncoated, matte-finish envelopes that absorb ink faster.
Can I print envelopes wirelessly from my phone on the TS3320?
Yes, but with limitations. The Canon PRINT app supports envelope printing if you preset the media type and size in the app's print settings before selecting your document. However, mobile apps offer fewer configuration options than desktop drivers. For best results with envelopes, use a USB or Wi-Fi connected computer where you can access the full printer driver preferences, especially for adjusting paper type and drying time settings.