When your Xerox WorkCentre 6515 mobile printing not working issue prevents you from printing from smartphones and tablets, it disrupts your workflow and productivity. This guide provides expert printer repair and troubleshooting steps to restore wireless printing functionality on iOS and Android devices using Apple AirPrint, Mopria Print Service, and the Xerox Print Service Plug-in.
Common Causes of Mobile Printing Failures
The WorkCentre 6515 supports multiple mobile printing protocols, but connectivity problems typically stem from network misconfiguration, outdated firmware, or disabled services. Before you fix printer issues with complex solutions, verify that your printer and mobile device share the same network subnet and that the printer's wireless or Ethernet connection is active. The control panel should display a valid IP address (typically 192.168.x.x or 10.x.x.x range) under Device > About.
Step-by-Step Troubleshooting Guide
1
Verify Network Connectivity and IP Configuration: On the WorkCentre 6515 control panel, navigate to Device > About > Information Pages and print a Configuration Report. Confirm the IPv4 address, subnet mask, and gateway are correctly assigned. For mobile printing to function, the printer must obtain an IP address via DHCP or static assignment on the same local network as your mobile device. Ping the printer's IP from another computer to confirm network reachability before proceeding with further printer support steps.
2
Enable AirPrint and Mopria Services: Access the printer's Embedded Web Server by entering its IP address into a browser. Log in as administrator (default username: admin, password: 1111 if unchanged). Navigate to Properties > Connectivity > Protocols > AirPrint and ensure AirPrint is enabled. Repeat for Properties > Connectivity > Protocols > Mopria. Disable and re-enable both services, then click Apply. Restart the printer completely using the power button—not just sleep mode—to activate protocol changes.
3
Update Printer Firmware to Latest Version: Outdated firmware frequently causes Xerox WorkCentre 6515 mobile printing not working problems. From the Embedded Web Server, go to Properties > General Setup > Machine Software > Check for Updates, or download the latest firmware from Xerox's official support site using your printer's serial number. The WorkCentre 6515 should run firmware version 65.61.81 or later for optimal mobile printing compatibility. Follow the on-screen instructions to complete the update, which typically takes 10-15 minutes. Do not power off during this process.
4
Configure Android Devices with Xerox Print Service Plug-in: For Android users, install the Xerox Print Service Plug-in from Google Play Store. Open your device's Settings, search for "Printing," and ensure the Xerox plug-in is toggled on. Alternatively, use Mopria Print Service if available. When printing from an app, select Print > Change Printer and verify your WorkCentre 6515 appears in the device list. If missing, confirm Wi-Fi is enabled and both devices are on identical network bands (2.4GHz or 5GHz—some routers isolate these).
5
Troubleshoot iOS AirPrint Discovery: For iPhone and iPad users, AirPrint requires no additional apps. Open Safari or Photos, tap the share icon, select Print, and choose Printer. If your WorkCentre 6515 doesn't appear, toggle Airplane Mode on/off, restart your iOS device, or renew the printer's network lease by powering it off for 30 seconds. Ensure multicast DNS (mDNS/Bonjour) traffic isn't blocked by your router's firewall or guest network isolation settings—this is the most common cause of AirPrint discovery failures.
6
Reset Network Settings and Reconfigure: If mobile printing remains nonfunctional, perform a network reset on the printer: Device > Reset > Network Reset. This clears all TCP/IP settings and requires reconfiguration. Reconnect the printer to your network via Device > Connectivity > Network > Wireless/Ethernet Setup Wizard. For wired connections, simply allow DHCP to assign a new address. After reconfiguration, reprint the Configuration Report and retest mobile printing from both iOS and Android devices to confirm full printer repair resolution.
⚠️ Important: Never reset the printer to factory defaults unless specifically directed by Xerox tech support, as this erases all stored addresses, accounting codes, and scan-to-email configurations that require extensive reconfiguration.
Frequently Asked Questions
Why does my WorkCentre 6515 show as offline on my phone but work from my computer?
This typically indicates network segmentation or multicast blocking. Computers often use direct IP printing, while mobile devices rely on Bonjour/mDNS discovery. Check your router settings for "AP isolation," "guest network," or "multicast filtering" features and disable them for the printer's network.
Can I print from mobile without Wi-Fi using the WorkCentre 6515?
The WorkCentre 6515 does not support Wi-Fi Direct or Bluetooth printing. Mobile printing requires both devices on the same local network. For remote printing, configure Xerox Workplace Cloud or third-party solutions like Google Cloud Print (discontinued; migrate to alternative services).
How do I know if my mobile printing issue is hardware or software related?
If the printer prints successfully from computers via network and all services are enabled, the issue is likely software or network configuration. Hardware problems typically affect all print methods. Test with multiple mobile devices to isolate whether the problem is device-specific.
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