When your Xerox WorkCentre 6655 mobile printing not working, it disrupts productivity for remote workers and teams who rely on smartphone and tablet connectivity. This multifunction color printer supports AirPrint, Mopria, and Xerox Print Service Plug-in for Android, but network misconfigurations, outdated firmware, or incorrect mobile settings commonly cause connection failures. This printer repair guide walks you through proven troubleshooting steps to restore wireless printing from iOS, Android, and ChromeOS devices.
Common Causes of Mobile Printing Failures
Before diving into fixes, understand that the WorkCentre 6655 requires both the printer and mobile device to share the same network subnet. Unlike newer Xerox models with Wi-Fi Direct, this 2015-era machine depends on infrastructure Wi-Fi or Ethernet connectivity. Your phone cannot discover the printer if VLAN isolation, guest network segregation, or IP filtering blocks device-to-device communication. Our printer support team regularly resolves these issues by verifying network topology first.
Step-by-Step Fix Printer Instructions
1
Verify Network Connectivity: On the WorkCentre 6655 control panel, press the Machine Status button, then touch the Network/Ports tab to confirm the IP address displays correctly (should show 192.168.x.x or 10.x.x.x, not 169.254.x.x). From your mobile device, open a web browser and enter the printer's IP address—you should reach the CentreWare Internet Services login page. If this fails, both devices are on different networks; connect them to the same SSID or contact your network administrator to disable client isolation on enterprise access points.
2
Update Printer Firmware: Outdated firmware frequently causes Xerox WorkCentre 6655 mobile printing not working scenarios. Navigate to the Xerox Support website and download the latest firmware for the WorkCentre 6655 (minimum version 073.xxx required for Mopria certification). Load the .DLM file onto a USB drive, insert it into the printer's front USB port, then press Machine Status > Tools > Software Upgrade > USB Upgrade. The process takes 10-15 minutes; do not power off during installation. Updated firmware patches known AirPrint discovery bugs present in early releases.
3
Enable Required Protocols: Access CentreWare Internet Services from a desktop browser using the printer IP. Navigate to Properties > Connectivity > Protocols > AirPrint and verify the checkbox "Enable AirPrint" is selected. Repeat for Properties > Connectivity > Protocols > Mopria, ensuring Mopria Print Service is active. For Android users, also confirm Bonjour/mDNS is enabled under Properties > Connectivity > Protocols > Bonjour, as this broadcast mechanism allows plug-and-play discovery without manual IP entry.
4
Configure Mobile Device Settings: For iOS: Open Settings > Wi-Fi, tap the (i) next to your network, and ensure "Private Wi-Fi Address" is disabled—this randomized MAC feature sometimes prevents consistent mDNS resolution. For Android: Install the Xerox Print Service Plug-in from Google Play, then go to Settings > Connected Devices > Connection Preferences > Printing > Xerox Print Service and toggle it on. If using Samsung devices, disable Samsung Print Service to avoid protocol conflicts. Restart your mobile device after making these changes to clear cached discovery data.
5
Test Alternative Connection Methods: If standard discovery still fails, use the Xerox Workplace app as a workaround. Download it from your app store, tap "Add Printer," select "Search by IP Address," and manually enter the WorkCentre 6655's IP. This bypasses mDNS broadcast issues entirely. Alternatively, enable Email Print functionality in CentreWare: go to Properties > Services > Email > Setup, configure SMTP settings, then register an email address like print@yourcompany.com. Users can email documents directly to this address for release at the device—ideal when Wi-Fi troubleshooting reaches an impasse.
6
Reset Network Stack and Reconfigure: As a last resort, perform a network reset on the printer. Press Log In/Out, enter admin credentials (default: admin/1111), then navigate to Machine Status > Tools > Network Settings > Restore Network Defaults. After reboot, reconfigure TCP/IP settings—preferably with a static IP outside your DHCP pool to prevent address changes that break mobile configurations. Re-register the printer in all mobile apps and test printing from each platform. Document your settings for future tech support reference.
⚠️ Important: Do not factory reset the entire WorkCentre 6655 unless specifically instructed by Xerox printer support. A full system reset erases address book data, accounting settings, and custom workflows. Network reset alone preserves these configurations while clearing problematic protocol states. Always export your configuration file from CentreWare (Properties > General Setup > Configuration File > Download) before making significant changes.
Frequently Asked Questions
Why does my iPhone show "No AirPrint Printers Found" for the WorkCentre 6655?
This typically indicates mDNS broadcast failure between subnets. Verify both devices share the same network, disable iOS Private Wi-Fi Address, and confirm AirPrint is enabled in CentreWare. Enterprise networks with multicast filtering may require IT to permit 224.0.0.251 traffic on UDP port 5353.
Can the WorkCentre 6655 print from mobile without Wi-Fi?
No—the WorkCentre 6655 lacks built-in Wi-Fi Direct or Bluetooth printing. It requires connection through your local network infrastructure. For true wireless-direct printing, consider Xerox's newer VersaLink series. However, the Email Print workaround functions remotely if your mail server is internet-accessible.
Why does Android printing work but iOS AirPrint fails?
Android's Xerox Print Service Plug-in can use direct IP connections, while AirPrint relies exclusively on Bonjour discovery. This asymmetry suggests partial network configuration—specifically, mDNS forwarding or firewall rules blocking Apple protocols. Check that Bonjour is enabled and your router supports multicast routing between wireless bands if using dual-band deployment.
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